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Questions? Concerns? Compliments? We want to hear from you!

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FREQUENTLY ASKED QUESTIONS

What is your return policy?

Due to the personal and hygienic nature of hair products, all sales are final. Once a wig, bundle, or hair product leaves our store, we cannot accept returns or offer refunds to ensure the health and safety of all our customers.

We encourage you to:

Contact us before purchasing if you have questions about texture, length, or color
Review product descriptions and images carefully
Reach out to our team for personalized recommendations

How long does delivery take?

We deliver nationwide within 24-48 hours after your order is dispatched. Orders in Accra and Kumasi typically arrive within 24 hours, while other regions may take up to 48 hours.

Can I track my package?

Yes! The driver will contact you with tracking updates

What if I can't pick up immediately?

No problem! Packages are held safely for up to 7 days at various stations across Ghana.