Privacy Policy – L&M Wigs and Bundle Paradise

Effective Date: June 15, 2026 | Last Updated: June 15, 2026

Welcome to L&M Wigs and Bundle Paradise (“we”, “our”, or “us”), operating at https://landmwigs.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website or make a purchase from us.

By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We collect personal information that you provide directly to us, as well as data collected automatically when you use our website.

1.1 Information You Provide Directly

Identity & Contact Data: Full name, email address, phone number, billing and shipping address.
Account Data: Username and password when you register an account.
Transaction Data: Details of purchases made, order history, and payment confirmation records.
Payment Information: Credit/debit card details, mobile money account information. Note: Payment data is processed securely by our third-party payment processor and is not stored on our servers.
Communications Data: Messages, enquiries, feedback, and reviews you send us via contact forms, email, or live chat.
Marketing Preferences: Your preferences for receiving marketing and promotional communications from us.

1.2 Information Collected Automatically

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system and platform, and device identifiers.
Usage Data: Pages visited, time spent on pages, links clicked, referring URLs, and site navigation paths.
Cookie & Tracking Data: Data collected via cookies, pixel tags, web beacons, and similar tracking technologies (see Section 7 below).

1.3 Information from Third Parties

Analytics providers (e.g., Google Analytics).
Payment processors providing transaction confirmation data.
Social media platforms if you interact with our content or use social login features.

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Processing & Fulfilment: To process your purchases, manage payments, arrange delivery, and send order confirmations and updates.
Account Management: To register and manage your customer account.
Customer Support: To respond to your enquiries, resolve complaints, and provide after-sales assistance.
Marketing & Promotions: To send you newsletters, promotional offers, and product recommendations — but only where you have given us consent or where we have a legitimate interest to do so. You may opt out at any time.
Personalisation: To tailor your shopping experience, display relevant products, and remember your preferences.
Analytics & Improvement: To understand how users interact with our site, improve functionality, and enhance user experience.
Legal & Compliance: To comply with applicable laws, enforce our Terms and Conditions, prevent fraud, and protect the rights and safety of our users and business.
Security: To monitor and protect our website against malicious activity, spam, and unauthorised access.

3. Legal Basis for Processing (GDPR & Applicable Law)

Where applicable, we process your personal data under the following legal bases:

Contractual Necessity: Processing required to fulfil an order or provide our services.
Legitimate Interests: Analytics, fraud prevention, and improving our website.
Consent: Marketing communications and non-essential cookies (which you may withdraw at any time).
Legal Obligation: Where we are required to process data to comply with applicable law.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

Payment Processors: We share necessary transaction data with payment processors to process your payments securely. These processors operate under their own privacy policy.
Shipping & Logistics Partners: We share your name and delivery address with courier and logistics companies to fulfil your orders.
IT & Platform Providers: Hosting providers, website platform providers (WordPress/WooCommerce), and security service providers who assist in operating our website.
Analytics Providers: We use Google Analytics to analyse website usage. Data shared is aggregated and anonymised where possible.
Marketing Tools: Email marketing platforms used to send newsletters, where you have consented to receive them.
Legal & Regulatory Authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity, subject to the same protections outlined in this Policy.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct inaccurate or incomplete information.
Right to Erasure: You may request that we delete your personal data, subject to certain legal obligations.
Right to Restriction: You may request that we limit how we process your data in certain circumstances.
Right to Data Portability: You may request a copy of your data in a structured, machine-readable format.
Right to Object: You may object to processing based on our legitimate interests, including direct marketing.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us. We will respond within 14 days. We may need to verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:

SSL/TLS encryption for all data transmitted between your browser and our website (HTTPS).
Secure, access-controlled hosting environments.
Regular software updates and security patches.
Limited access to personal data on a need-to-know basis.
Payment data handled exclusively by PCI-DSS compliant processors (Paystack).

While we take reasonable precautions, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to promptly addressing any breach that may affect your data.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyse site performance.

Types of Cookies We Use:

Strictly Necessary Cookies: Essential for the website to function (e.g., shopping cart, login sessions). These cannot be disabled.
Functional Cookies: Remember your preferences and settings (e.g., language, currency).
Analytics Cookies: Used to track site visits and usage patterns (e.g., Google Analytics).
Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

Cookie Consent:

On your first visit to our site, you will be presented with a cookie consent notice. You may accept all cookies, customise your preferences, or decline non-essential cookies. You can also manage or delete cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

8. International Data Transfers

L&M Wigs and Bundle Paradise is based in Ghana. Some of our third-party service providers (such as Google Analytics and Payment Processors) may process your data in countries outside Ghana, including the United States and the European Union.

Where personal data is transferred internationally, we ensure that adequate safeguards are in place, including reliance on service providers who comply with applicable international data protection standards (such as GDPR Standard Contractual Clauses or equivalent protections).

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Specifically:

Order & Transaction Records: Retained for a minimum of 6 years for legal and accounting compliance.
Customer Account Data: Retained for as long as your account is active, and for a reasonable period thereafter.
Marketing Data: Retained until you opt out or withdraw consent.
Analytics Data: Retained in anonymised or aggregated form indefinitely.

10. Children’s Privacy

Our website is not intended for children under the age of 16 years. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately and we will take steps to delete such information promptly.

11. Third-Party Links

Our website may contain links to third-party websites, social media pages, or external platforms. We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

Update the “Last Updated” date at the top of this page.
Post a notice on our homepage or send you an email notification (where we hold your email address).

We encourage you to review this Policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated Policy.